GoCue ("GoCue", "we", "us", "our") is operated by Canace LLC, a Delaware limited liability company with a registered business address at 777 Brickell Avenue #500-93306, Miami, FL 33131, United States. This Privacy Policy describes how we collect, use, and share information when you use the GoCue mobile application (the "App").
By using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.
We use the information we collect to:
We do not sell your personal information. We share information only with the following categories of service providers and only as needed to operate the App:
| Service provider | Purpose | Data shared |
|---|---|---|
| Google LLC (Firebase Authentication, Cloud Firestore, Cloud Functions, Cloud Messaging, Analytics, Crashlytics) | Account authentication, data storage, server-side computation, push notification delivery, analytics, crash reporting | Email address, trip data, push notification tokens, usage events, crash reports |
| Google LLC (Google Maps Platform — Routes API and Places API) | Computing travel times based on real-time traffic; address autocomplete | Starting and destination coordinates and addresses |
| Apple Inc. (Sign in with Apple, App Store Server API, App Store Server Notifications) | Authentication; subscription validation and lifecycle management | Apple ID identifier, subscription transaction identifiers |
| Google LLC (Google Sign-In) | Authentication for users who choose Google as their sign-in provider | Google account email address and basic profile information |
We may also disclose information if required by law, court order, or other valid legal process, or to protect the rights, property, or safety of Canace LLC, our users, or others.
We retain your account information and trip history for as long as your account is active. If you delete your account, we delete your personal information within a reasonable period, except where we are required to retain certain records for legal, accounting, or compliance purposes (for example, subscription transaction records).
Analytics and crash diagnostic data are retained for up to 14 months in their identifiable form, after which they are aggregated or deleted.
You can access, update, or delete your account at any time from within the App's settings. To delete your account, contact us at privacy@canacellc.com or use any in-app account deletion option if available.
If you are located in the European Economic Area or the United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR), including the right to:
Our legal basis for processing your data is generally (a) performance of our contract with you (to provide the App and Pro subscriptions), (b) our legitimate interests (to improve the App and prevent abuse), and (c) your consent (where required, such as for certain analytics).
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, the right to opt out of any "sale" of personal information (we do not sell personal information), and the right not to be discriminated against for exercising these rights. To exercise these rights, contact us at privacy@canacellc.com.
GoCue is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it as quickly as possible. If you believe we may have collected information from a child under 13, please contact us at privacy@canacellc.com.
GoCue is operated from the United States. If you access the App from outside the United States, your information will be transferred to, stored in, and processed in the United States and other countries where our service providers operate. By using the App, you consent to such transfer and processing.
We use commercially reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this policy. If we make material changes, we will provide additional notice (such as in-app or via email). Your continued use of the App after any change constitutes your acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Canace LLC
777 Brickell Avenue #500-93306
Miami, FL 33131
United States
privacy@canacellc.com